ORDERS
We aim to process orders within 24 hours of receiving it Monday to Friday. Orders placed should be processed and collected by the following working day however this may vary during busy periods.
SHIPPING
All orders placed shall be dispatched no later than 5 working days after being ordered with us. However, we will endeavour to keep our customers up to date on any delays that may affect their order.
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PICKUP
Pick up is available from our Shop, 20a Railway Road, Coleraine, N.Ireland, Monday - Saturday 10.30-5pm. Some items may be stored in our warehouse therefor we will send an email when your order is ready for collection.
FREE LOCAL DELIVERY
Free local hand delivery is available within 30km of Coleraine
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FREE UK & IRELAND SHIPPING
Free UK & Ireland Shipping on orders over £175 (excluding paddle boards)
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International orders taxes and duties
Do I need to pay import taxes and duties?
The customer is responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Most countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.
If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
RETURNS
No Returns accepted on sale items.
We love our products and hope you do too but completely understand if you need to return your items for whatever reason. BASALTsix offers refunds on items returned in an unworn condition with the tags intact within 30 days of delivery.
If returning an order, please email us at info@basaltsix.com with your order details to confirm you are within the returns period – BASALTsix needs to receive your return order back to us within 30 days in order to qualify for a full refund or exchange - anything outside this will not be accepted. We recommend that items are returned to us using a trackable, signed-for, delivery service and that you insure your return for the value of the product. We cannot be held responsible for goods lost in transit to us.
You may send an item back to us that was received as a gift provided you supply us with the original order details. The refund can only be issued to the original purchaser’s source.
1. Email us telling us you want to return an item with your order number so we can confirm your in the returns period.
2. Post item back (strongly recommend recorded delivery).
3. Once we’ve received and processed your return, we will refund the cost of the item to your original payment method. (Please allow up to 10 days).
Refunds can take up to 10 working days to process. Once A refund has been processed it can take up to 5 workings days for credit/debit cards transaction to clear into your account.